Win back customers who stopped coming
What happens when you have a system
Your regular hasn't been in for 6 weeks. With paper? You never notice. With Stempely they automatically get: “We miss you — double punches this week.” 8 out of 12 come back.
Every customer who doesn't come back is lost revenue. Not because you're bad at what you do – but because you have no way to reach them.
How does Stempely help you win back customers? Stempely automatically detects which customers haven't been in for weeks. Via push notification these customers get a personal reminder straight to their smartphone — e.g. “We miss you — double punches this week.” No manual effort, no contact details needed. The win-back feature with automatic push notifications is included in the free plan – for up to 25 customers. Only from your 26th customer do you need Premium for $14.99 a month, and a single won-back customer pays for the whole year.
Stempely is built by a small German software company for local businesses – hair salons, nail salons, coffee shops, bakeries and more.
Business owners who have brought lost regulars back
"A regular hadn't been in for 2 months. Then the automatic message went out. Two days later she was back in the chair. Without Stempely I would have lost her."
T. H.
Hair salon owner, Columbus
"I never knew which customers stopped coming. Now I see it instantly in the dashboard. The win-back feature alone is worth its weight in gold."
P. M.
Nail salon owner, Melbourne
"We brought back 11 customers in one month – just through push notifications. Before that they simply disappeared quietly."
K. R.
Coffee shop owner, Ottawa
The truth about lost regulars
You're losing regulars. Every month. Without noticing it.
Most businesses have no overview of who stops coming. Without a system, regulars disappear quietly — and never come back.
38%
of regulars never return after a 60-day break – without a reminder
$0
is what the win-back feature costs – free for up to 25 customers, then $14.99/month for unlimited customers
8 out of 12
inactive customers come back after a push notification
What studies show: According to Harvard Business Review, acquiring a new customer costs 5–25x more than retaining an existing one. At the same time, Bain & Company shows that a 5% increase in customer retention can raise profit by up to 95%. The cheapest new customer is the one who has already been in.
160 regulars gone. Not a single way to reach them.
Tom runs a hair salon. Last year: 420 customers. This year, 160 of them stopped coming. Tom has no idea why — and no way to reach them.
Tom has no email addresses, no phone numbers, no social media contacts. The customers were happy, paid, left — and simply never came back. Not out of dissatisfaction. But because nothing reminded them.
With a digital punch card, Tom would have seen: “14 regulars haven't been in for 6 weeks.” One click on “Send win-back” and the message goes out: “We miss you — double punches this week.” 8 out of 12 book an appointment. No phone calls. No effort.
What happens without win-back:
- Regulars stop coming — you only notice after months
- You have no channel: no push notification, no email, no contact
- Paper punch cards deliver zero data — you don't even know who's missing
- Every lost regular costs you $200–500 in revenue per year
No mockup – the real dashboard
You instantly see who stops coming
Real-time overview: who came in last and when, who is inactive, who needs a win-back message. Everything at a glance.
1.281
Gesamtkunden
6.316
Total stamps
3.114
Rewards redeemed
Live
Stamps today
Real production data. Customer data shown anonymized. Dashboard included in the free plan.
Stempely dashboard – customer win-back on autopilot
4 moments that never happen without win-back
These aren't features. These are real situations that bring lost customers back – without any manual effort.
The honest math
1 won-back regular vs. Stempely costs
Lost regular / year
–$300
Average revenue lost per lost regular. With 10 lost customers: $3,000 less per year.
Stempely free · up to 25 customers
0 €
QR code, digital punch card, customer list, dashboard, push notifications and win-back. Every feature free – for up to 25 customers.
Stempely Premium / year
$159
From your 26th customer: unlimited customers and multiple locations. $14.99 a month – 1 won-back customer pays for the whole year.
Start for free, invest $159 a year from your 26th customer – and bring back customers worth thousands. Or do nothing and watch them disappear.
1 won-back customer = Stempely paid for 1 year
Choose Your Plan
All features free for up to 25 customers. Then Premium.
Stempely
- Up to 25 customers
- Digital loyalty card
- QR code scanner
- Contactless stamps (NFC)
- Send offers & reminders
- Statistics
- QR code with logo
- Customer list
- More visibility with web
- Priority support
Franchise
- Everything in Premium
- Multiple locations
- Custom terms
- Dedicated account manager
All prices incl. VAT.
8 common questions: winning back regulars
How does Stempely detect that a regular is inactive?
Stempely automatically tracks when each customer last got a punch. As soon as a customer hasn't been in for a certain time – e.g. 30, 60 or 90 days – they are marked as inactive. You see this in your dashboard and can send a win-back message with one click. If you like, it even happens automatically.
What exactly is a win-back message?
A win-back message is a push notification that an inactive customer gets on their phone. Example: “We miss you – double punches this week.” The customer taps the message and sees their progress on their card. That's often enough to bring them back.
Does this really work? Do customers come back from a push notification?
Yes. Push notifications have a far higher open rate than emails or text messages. The message lands right on the customer’s lock screen. Combined with a concrete incentive like double punches or bonus points, the return rate is high.
What does the win-back feature cost?
Nothing extra: win-back and automatic push notifications are included in the free plan – together with QR code, NFC, digital punch card, statistics and customer list, for up to 25 customers. From your 26th customer you need Premium for $14.99 a month – then you get unlimited customers and multiple locations. A single won-back customer pays for the whole year.
Can I decide myself when the win-back message is sent?
Yes. You set after how many days of inactivity the message goes out – 30, 60 or 90 days. You also decide on the text and the incentive. Or use the Stempely template: “We miss you – double punches this week.” Both work.
Do my customers have to install an app?
No. Customers simply scan the QR code with their phone camera and save the punch card straight to Apple Wallet or Google Wallet – no download, no account, no personal data. Or they can use the free Stempely app, which adds push notifications for win-back messages. You choose in your dashboard which option your customers use.
What about paper punch cards – can I win customers back with those?
No. Paper punch cards have no channel to the customer. You don't know who hasn't been in for weeks, and you have no way to reach that person. That's exactly the decisive difference: Stempely gives you a direct line to every customer – via push notification on their smartphone.
Is Stempely privacy-compliant?
Yes. Stempely doesn't process personal customer data like names or email addresses. Customers stay anonymous. Messages reach them through their card or the app, not through personal contact details. Data is hosted in the EU and handled in line with GDPR and US privacy laws like CCPA – no extra effort or risk for you.
"A regular hadn't been in for 2 months. Then the automatic message went out. Two days later she was back in the chair."
— T. H., hair salon owner, Columbus
Stop quietly losing regulars. Bring them back.
Your loyalty program is live in 5 minutes. Win-back messages run automatically. You do nothing — Stempely brings them back.
Every feature including win-back is free for up to 25 customers. After that, Premium for $14.99/month.
Start now — win back your regularsFree forever · GDPR-compliant · Set up in 5 minutes
Also available directly as an app