Get Repeat Customers
What happens when you have a system
Getting repeat customers isn't about advertising more — it's about keeping the customers who've already been in. Your regular automatically gets: “Just 2 more coffees until your free cappuccino.” She comes back tomorrow.
80 customers a day, but you only know 15 by name. The rest? Invisible. Not because you're bad at what you do – but because you don't have a system.
How do I get repeat customers? Getting repeat customers doesn't mean running more ads – it means getting existing customers to come back. Stempely gives you a digital punch card, a QR code and a customer list. Customers collect a punch on every visit, see their progress and come back for the reward. Push messages and win-back are included – all features are free for up to 25 customers. Only from your 26th customer does Premium cost $14.99 a month – a single won-back customer pays for the whole year.
Stempely is built by a small German software company for local businesses – coffee shops, hair salons, bakeries, nail salons and more.
Business owners who get repeat customers with Stempely
"I didn't know that 80% of my customers only came once. Since Stempely I see exactly who comes back – and I can bring the others back too."
S. M.
Coffee shop owner, Portland
"Getting repeat customers was always a gut feeling for me. Now I have numbers. And the win-back message brought me 6 extra customers on a Tuesday."
T. R.
Hair salon owner, Sydney
"Setup in 5 minutes, started for free. On the first day, 12 customers scanned the QR code. Customer loyalty can be that simple."
A. K.
Bakery owner, Bristol
The truth about repeat customers
You don't lose customers to the competition. You lose them to being forgotten.
Most customers don't come back – not because your service is bad, but because nothing reminds them. Getting repeat customers means creating a reason to come back.
40%
of small businesses' customers come only once – and disappear forever
5–25×
more expensive it is to win a new customer than to keep an existing one
5%
more customer retention can increase profit by up to 95%
What studies show: According to Harvard Business Review, acquiring a new customer costs 5–25x more than retaining an existing one. At the same time, Bain & Company shows that a 5% increase in customer retention can raise profit by up to 95%. The solution isn't a bigger advertising budget – it's a system that gets customers to come back.
80 customers a day. You recognize 15 of them. The rest are invisible.
Sarah runs a small coffee shop. 80 customers a day. Most come once and disappear. Sarah knows maybe 15 regulars by name. The rest? Invisible.
Sarah doesn't know who came in for the third time yesterday. She doesn't know who's been missing for two weeks. She has no way to reach a customer who loved the cappuccino – but never came back. Not out of dissatisfaction. Life just got busy.
With a digital punch card, Sarah would have seen: “14 customers have 8 of 10 punches – but haven't been in for 2 weeks.” One click on “Send win-back” and 5 of them come back this week. Get repeat customers without printing a single flyer.
What happens without a repeat-customer system:
- Customers come once and disappear – you don't even know they were there
- No reason to come back: no matter how good your service is, busy lives win
- You spend on ads for new customers instead of reactivating existing ones
- Without data, you don't know whether your business is growing or shrinking
Your repeat-customer dashboard
See at a glance who your regulars are
Real-time overview: who's collecting punches, who's about to reach a reward, who hasn't been in for weeks. All at a glance.
1.281
Gesamtkunden
6.316
Total stamps
3.114
Rewards redeemed
Live
Stamps today
Real production data. Customer data shown anonymized. All of this is included in the free plan.
Getting repeat customers in practice
4 moments that never happen without a system
These aren't features. These are real situations that change your business – every day.
The honest math
What does it cost to get repeat customers?
Ads for new customers / month
$200+
Facebook ads, flyers, Google Ads. Expensive one-time visitors. Not a single one is guaranteed to come back.
Stempely free · up to 25 customers
0 €
QR code, NFC, digital punch card, customer list, push and win-back. Free for up to 25 customers. No contract, no credit card, no expiry date.
Stempely Premium / year
$159
Only from your 26th customer: unlimited customers and multiple locations. $14.99 a month – 1 won-back customer pays for the whole year.
New customers cost money. Repeat customers take a system. Stempely gives you that system – from $0.
Cheaper than any advertising – $0 and more impact
Choose Your Plan
All features free for up to 25 customers. Then Premium.
Stempely
- Up to 25 customers
- Digital loyalty card
- QR code scanner
- Contactless stamps (NFC)
- Send offers & reminders
- Statistics
- QR code with logo
- Customer list
- More visibility with web
- Priority support
Franchise
- Everything in Premium
- Multiple locations
- Custom terms
- Dedicated account manager
All prices incl. VAT.
8 common questions: getting repeat customers
What's the fastest way to get repeat customers?
Reward customers who've already been in. A digital punch card shows your customers after every visit how close they are to a reward – that alone brings many back. Stempely is set up in 5 minutes and free for up to 25 customers.
How does a digital punch card for regulars work?
Your customer scans your QR code on every visit – either with their phone camera and the punch card in Apple Wallet or Google Wallet, or with the free Stempely app. Collect punches, redeem the reward – automatically. You see in real time who's active, who's about to reach a reward and who hasn't been in for weeks.
What does Stempely cost?
Stempely is free for up to 25 customers – with every feature: QR code and NFC, digital punch card, customer list, push messages, win-back automation and statistics. From your 26th customer, Premium costs $14.99 a month – with unlimited customers and multiple locations. A single won-back customer pays for the whole year.
Do I need technical knowledge?
No. You sign up, choose your reward, set the number of punches and print the QR code. Your loyalty program is live in under 5 minutes. No web designer, no IT support needed.
Why don't customers come back on their own?
Because there's no reason to remember your business. Not because your service is bad – but because life gets busy. A digital punch card gives your customers a concrete incentive: “Just 2 more visits until your reward.” That's enough to make the difference.
Do my customers have to install an app?
No. Customers simply scan the QR code with their phone camera and save the punch card straight to Apple Wallet or Google Wallet – no download, no account, no personal data. Or they can use the free Stempely app, which also gets them push notifications about your promotions. You choose in your dashboard which option your customers use.
What does Premium give me that the free plan doesn't?
Unlimited customers and multiple locations. Everything else – push messages, automatic win-back messages, flash promotions and statistics – is already included in the free plan for up to 25 customers. You only need Premium from your 26th customer: $14.99 a month, cancel anytime.
Is Stempely privacy-compliant?
Yes. Stempely doesn't process personal customer data like names or email addresses. Customers stay anonymous. Data is hosted in the EU and handled in line with GDPR and US privacy laws like CCPA – no extra effort or risk for you.
"I didn't know that 80% of my customers only came once. Since Stempely I see exactly who comes back – and I can bring the others back too."
— S. M., coffee shop owner, Portland
Stop losing your regulars. Start now.
Your loyalty program is live in 5 minutes. Free, no contract, no risk.
Every feature free for up to 25 customers – no expiry date, no catch.
Start now — $0, no contract, no credit cardFree forever · GDPR-compliant · Set up in 5 minutes
Also available directly as an app